LoadLink Kenya Digital Platform Terms of Use
1. Acceptance of Terms
By using this website, you confirm that you have read, understood, and agreed to these Terms of Use. Your continued use of the platform constitutes acceptance of these terms.
2. Use of the Platform
LoadLink Kenya provides a digital platform that connects shippers, transporters, and logistics providers across Kenya.
You agree to use the platform only for:
- Legal and legitimate logistics activities
- Posting genuine shipment or transport requests
- Conducting operations in compliance with Kenyan laws
You must NOT:
- Use the platform for illegal or fraudulent activities
- Provide false or misleading information
- Attempt to hack, disrupt, or misuse the system
3. User Accounts
- You are responsible for maintaining your account confidentiality
- All information must be accurate and up to date
- You are responsible for all activities under your account
We reserve the right to suspend or terminate accounts that violate these terms.
4. Services and Transactions
LoadLink Kenya acts as a facilitator between users and does not directly provide transport services.
- All agreements are between users (shipper & transporter)
- We are not liable for delays, damages, or disputes
- Users must comply with all applicable Kenyan transport and business regulations
5. Payments & Fees
- Platform fees may apply to certain services
- Fees will be clearly displayed before confirmation
- Payments may be processed via secure third-party systems (e.g., mobile money, banking systems in Kenya)
Refunds will be handled based on valid disputes and internal policies.
6. User Conduct
You agree to:
- Act professionally and respectfully
- Avoid abusive, harmful, or illegal behavior
- Not upload or share harmful or offensive content
Violation may lead to suspension or legal action.
7. Intellectual Property
All content on this website (text, design, logo, software) belongs to LoadLink Kenya.
You may not:
- Copy or reuse content without permission
- Use platform data for unauthorized commercial purposes
8. Limitation of Liability
LoadLink Kenya is not responsible for:
- Cargo loss or damage
- Transport delays
- Disputes between users
Use of the platform is at your own risk.
9. Privacy
Your use of the platform is also governed by our Privacy Policy. We respect and protect your data in accordance with applicable Kenyan laws.
10.Termination
We may suspend or terminate your account at any time if you violate these Terms.
11. Changes to Terms
We may update these Terms at any time. Continued use means you accept the updated Terms.
12. Contact
For any inquiries, contact us at:
Nile IT Technology LLC
Sunnyvale, California, USA
Email: support@loadlinkafrica.com
South Kenya Partner Company
LoadLink South Kenya (Pty) Ltd
123 Freight Street, Johannesburg, South Kenya
Email: compliance@loadlinkafrica.com