Privacy Policy for LoadLink Africa
Effective Date: Tuesday, 10 June 2025
Jurisdiction: Republic of South Africa
Welcome to LoadLinkAfrica. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or mobile application (collectively, the “Platform”).
1.Who We Are
2. Information We Collect
We collect the following types of personal and usage information:
a. Information You Provide Directly
• Name
• Email address
• Mobile number
• Business name (if applicable)
• Location and address data
• Shipping and transport details
• Payment method (when applicable)b. Automatically Collected Information
• Device information (IP, OS, browser type)
• Log data (time, date, pages visited)
• GPS location (for tracking and logistics optimization)
• Cookies and similar tracking technologies
3. Why We Collect Your Information
We process your data to:
• Match shippers with drivers and transport providers
• Track and optimize deliveries
• Ensure secure communication and verification
• Process payments and contracts (when available)
• Improve our services and platform
• Comply with legal obligations under POPIA and other relevant laws
4. Legal Basis for Processing (Under POPIA)
We collect and process your personal data based on the following legal grounds:
• Consent: When you voluntarily provide information (e.g., account signup).
• Contractual necessity: To fulfill a service you requested.
• Legal obligation: To comply with regulatory requirements.
• Legitimate interest: To enhance user experience and platform security.
5. Sharing of Information
We do not sell your personal data. We may share your information with:
• Verified logistics partners for transport fulfillment
• Payment processors (when integrated)
• Legal authorities when required by law
• Technical support providers (e.g., Nile IT Technology LLC – infrastructure only)All third parties are required to adhere to confidentiality and data protection obligations under South African law.
6. International Transfers
Although our platform is hosted locally in South Africa, some technical services (e.g., maintenance by Nile IT Technology LLC) may involve data access from outside South Africa (e.g., USA). We ensure appropriate safeguards are in place, including:
• Contractual Data Protection Agreements
• Encryption and secure protocols
• POPIA-compliant data access logs
7. Data Retention
Account Deletion
You have the right to request the deletion of your LoadLink Africa account at any time. Upon receipt of a verifiable request from you, we will:
- Delete your personal information from our records; and
- Direct any service providers to delete your personal information from their records.
You may initiate this process through either of the following methods:
- If logged into the app, access the “Delete Account” option via the top menu under the “Logout” dropdown.
- Visit our website directly at https://www.loadlinkafrica.com/delete-account
Please note, in certain cases, we may be unable to comply with a deletion request if it is necessary to:
For assistance, contact us at: privacy@loadlinkafrica.com
8. Your Rights (Under POPIA)
You have the right to:
• Access your personal data
• Correct or update your data
• Object to certain processing
• Request deletion
• Lodge a complaint with the Information Regulator (South Africa)Website: https://www.justice.gov.za/inforeg/
9. Children’s Privacy
- Our platform is not intended for individuals under the age of 18. We do not knowingly collect information from minors. If you believe we have collected information from a child, please contact us immediately.
10. Security Measures
We implement technical and organizational measures to protect your data, including:
• SSL encryption
• Secure user authentication
• Two-factor verification (where available)
• Regular security audits
11. Third-Party Links
We may update this Privacy Policy from time to time. You will be notified via the app or email (if provided) of significant changes.
13. Contact Us
If you have any questions about this Privacy Policy or your data, please contact:
Data Protection Officer – LoadLinkAfrica
Email: privacy@loadlinkafrica.com
Nile IT Technology LLC
Sunnyvale, California, USA
Email: privacy@loadlinkafrica.com
South Africa Partner Company
LoadLink South Africa (Pty) Ltd
123 Freight Street, Johannesburg, South Africa
Email: compliance@loadlinkafrica.com